Privacy Policy

1 Information We Collect

When you use our scenario modeling platform, we collect several types of information to provide you with personalised financial analysis and insights. This includes personal details you provide directly, financial data you input for modeling purposes, and technical information about how you interact with our services.

• Personal identification details including name, email address, phone number, and business information
• Financial data and scenario parameters you input for modeling and analysis purposes
• Usage data including pages visited, features used, time spent on platform, and interaction patterns
• Device and browser information including IP address, browser type, operating system, and screen resolution
• Communication records including support requests, feedback, and correspondence with our team
• Payment information processed securely through our approved payment processors

2 How We Use Your Information

Your information helps us deliver accurate financial scenario modeling and maintain our service quality. We use this data responsibly and only for legitimate business purposes that benefit your experience with trevantoqira.

We process your personal information to provide scenario modeling services, generate financial reports, maintain your account security, and communicate important updates about our services. Your financial data is used exclusively to perform the calculations and analysis you request.

• Delivering personalised financial scenario modeling and analysis based on your input parameters
• Processing payments and maintaining accurate billing records for your account
• Providing customer support and responding to your inquiries and technical issues
• Sending important service updates, security alerts, and relevant financial insights
• Improving our platform functionality and developing new features based on usage patterns
• Ensuring platform security and preventing unauthorised access to your financial data

3 Information Sharing and Disclosure

We don't sell your personal information to third parties. Your financial data and scenario models remain private and are only shared in specific circumstances outlined below, always with appropriate safeguards in place.

We may share your information with trusted service providers who help us deliver our services, such as cloud hosting providers, payment processors, and analytics services. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

4 Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to helping you exercise these rights and maintaining compliance with Australian privacy legislation.

To exercise any of these rights, contact our privacy team using the details provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

5 Data Security and Protection

We take data security seriously and implement multiple layers of protection to safeguard your financial information and personal data. Our security measures meet industry standards and are regularly reviewed and updated.

All data transmission is encrypted using TLS 1.3 protocols, and your information is stored on secure servers with access controls, firewalls, and intrusion detection systems. We conduct regular security audits and maintain incident response procedures.

• End-to-end encryption for all data transmission and storage of sensitive financial information
• Multi-factor authentication and role-based access controls for all user accounts
• Regular security audits, vulnerability assessments, and penetration testing
• Secure data centers with physical security controls and 24/7 monitoring
• Employee training on data protection and confidentiality requirements
• Incident response procedures and breach notification protocols

6 Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account information and financial scenario data are typically retained for seven years after account closure to meet Australian taxation and business record requirements. Usage data and analytics information is generally retained for three years unless aggregated and anonymised.

7 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and provide personalised financial modeling features. You can control cookie settings through your browser preferences.

Essential cookies are necessary for platform functionality and security, while analytics cookies help us understand how you use our services to make improvements. Marketing cookies are only used with your explicit consent.

• Essential cookies for login, security, and core platform functionality
• Preference cookies to remember your settings and customisation choices
• Analytics cookies to understand usage patterns and improve our services
• Security cookies to protect against fraud and unauthorised access attempts

8 International Data Transfers

While trevantoqira operates primarily within Australia, some of our service providers may process data internationally. We ensure adequate protection for your information regardless of where it's processed.

Any international data transfers comply with Australian Privacy Principles and include appropriate safeguards such as standard contractual clauses, adequacy decisions, or binding corporate rules to maintain data protection standards.

9 Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. Significant changes will be communicated through email notifications and prominent notices on our platform.

Minor updates such as clarifications or contact detail changes may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

10 Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, we encourage you to contact us directly first. We're committed to resolving privacy concerns quickly and fairly through our internal complaint handling process.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). We'll cooperate fully with any regulatory investigations and implement any required changes to our privacy practices.

• Contact our privacy team with detailed information about your concern
• We'll acknowledge your complaint within 48 hours and investigate thoroughly
• You'll receive our response within 30 days, including any actions we'll take
• If unresolved, you can contact the OAIC for further assistance and mediation